Your order is valuable to us. We would like you to understand & appreciate how much we care for your orders. Please go through the disclaimers & stay informed.
The GiftsToShillong Guarantee
At GiftsToShillong we are committed to exceptional service and products. If, for any reason, you are not completely satisfied with your gift or its delivery, please do not hesitate to contact us.
Our network of florists uses only the freshest flowers available for their hand-made bouquets to ensure that you can send flowers with confidence. And since every arrangement is personally delivered, we offer same-day delivery on most orders.
What should I know about my order
Order Changes and Cancellations
GiftsToShillong is unable to cancel or change orders already in process at the florist, en route or delivered. Same-day orders are processed immediately, and usually cannot be changed. If you are calling about an order that is scheduled to be delivered today, call +91 9485025695. For other changes, email customer service.
No change in instructions can be entertained before on the date of delivery and acknowledged by our Customer support team
We are unable to cancel any order unless informed 24 hours (domestic)
Problems With an Order
At GiftsToShillong, we make every effort to ensure that you receive excellent service. If, at any time, you experience problems with an order, please let us know.
Please note; We are unable to entertain any complaint for perishable products like fresh flowers, cake etc. after 48 hours from the time of delivery
Shipping & Delivery Policy
Every GiftsToShillong gift bouquet is personally hand-delivered by an industry professional, and we make every effort to deliver your order as quickly as possible.
Most of our products can be delivered the same day. To assure same-day delivery, orders must be received before 1:00 pm, Monday - Sataurday, IST. Orders received after that time may be delivered the following day. Proof of delivery will be provided in case of any dispute in delivery
Regretfully, we are unable to guarantee time of delivery to rural route addresses, hotels, hospitals, military bases or cemeteries. To request a specific delivery time, please type it into the Special Instructions field during checkout. We will do our best to accommodate your preferences.
Before major holidays, we recommend that you place your orders at least five days in advance. Express delivery products may not be delivered along with courier products
GiftsToShillong, in conjunction with our service providers, will attempt to deliver a product on the requested delivery day. You acknowledge that requested delivery dates are non-binding estimates only and that you have no claim against us for any delays or early deliveries. We reserve the right to make deliveries in installments, which shall not relieve you from your obligation to accept and pay for remaining deliveries. All products are deemed accepted upon our delivery of the product to you or your designated recipient’s address.
GiftsToShillong is not responsible for:
1. Flowers, plants, fruits, sweets, gift products and preserved items delivered to incorrect addresses supplied by the sender.
2. Unsuccessful deliveries arising from the recipient not being present at time of delivery at the address supplied by the sender.
3. Decreased product quality due to an incorrect delivery address supplied by the sender, or a re-route requested by the sender.
4. Product quality problems caused by improper handling by the recipient.
A) Delivery to Hospitals Policy
The florists in our network are experienced at making deliveries to hospitals. When placing your order, please be sure to include the hospital name and telephone number, the name of the recipient and room number or ward of the recipient.
We will send your gift bouquet in accordance with facility procedures, as most hospitals do not allow florists to personally deliver to individual rooms. Please note that many ICU patients are not permitted to receive flowers. Please check with the hospital before placing your order.
B) Delivery to Hotels Policy
The florists in our network are experienced at making deliveries to hotels however please be aware to make the following information available
a. Hotel Name
1. Full address of the hotel.
2. Room No.
3. Telephone number of the hotel.
4. Name of Tour company, if applicable.
b. If the recipient has not checked in at the hotel on the delivery date, the order will be left at the reception & the order will be assumed as executed. If the person has checked out of the hotel by delivery date, the order will be assumed as executed & no refund will be made in such cases.
C) Delivery to Wedding Halls/ Marriages Policy
For delivery of gift items to Wedding Ceremonies/ Marriage Halls, we may not be able to assure the delivery to the bride and/or bride-groom. However, we shall ensure that the delivery is made to one of the responsible member of host. Also, if possible we shall provide you with the name of the recipient through our order confirmation mail.
D) Recipient Not Home Policy
If you have specific instructions for the delivery of your gift bouquet, please note them in the Instructions field during checkout. In all other cases, if the recipient is not at home when the neighborhood florist attempts a delivery, they will either:
1.Call the recipient to schedule an appropriate delivery time.
2.Leave a note on the recipients door asking them to contact the florist to schedule a delivery time.
3.Leave the arrangement in a covered, secure area of the home (porch, garage, or other entrance)
4.Leave the gift bouquet with a neighbor and place a message on the recipients door with this information